Terms & Conditions

1. Definitions

• "We", "Us", "Our" refers to Rattan Bridge, operating at Level 3, DIALOG TOWER, No. 15, Jalan PJU 7/5, Mutiara Damansara, 47810 Petaling Jaya, Selangor, Malaysia.
• "Services" refers to the Walk-In Information Desk Membership, Elder Care Logistics Coordination, and Community Kitchen Setup Advisory, as described on our website and in service agreements.
• "User" or "Client" refers to any individual, household, or organisation that engages with our Services.
• "Agreement" refers to these Terms and Conditions together with any service-specific agreement or confirmation.
• "Website" refers to our website at rattannbridg.top.

2. Acceptance of Terms

By using our Website, submitting an enquiry, or engaging any of our Services, you confirm that you have read, understood, and agree to these Terms and Conditions. If you do not agree, you should not use our Services.

You must be at least 18 years of age and have the legal capacity to enter into a binding agreement. If you are acting on behalf of an organisation, you represent that you have the authority to bind that organisation to these terms.

3. Service Description

Rattan Bridge provides the following services from its Mutiara Damansara office and by phone:

• Walk-In Information Desk Membership (monthly): Up to four 30-minute consultations per month on information and orientation matters. General information only; we do not act on behalf of clients or provide legal, medical, or financial advice.
• Elder Care Logistics Coordination (monthly): Administrative and logistical support for families coordinating care arrangements for an older relative. No care, health, or personal advice is provided.
• Community Kitchen Setup Advisory (six-week engagement): Operational and process consulting for organisations planning a shared kitchen or food-sharing programme. Advisory only; we do not manage, run, or take responsibility for any food preparation or service activity.

Services are available to clients located in or able to attend our Petaling Jaya office and to organisations operating within the Klang Valley. We do not provide services outside Malaysia.

4. Membership Registration and Booking

The Walk-In Information Desk requires monthly membership registration. Registrations are confirmed by email. Consultation slots may be booked by phone or message during office hours. Walk-in visits are subject to officer availability. Unused consultations within a monthly period do not carry forward to the following month.

5. User Responsibilities

When using our Services, you agree to:

• Provide accurate and complete information when making enquiries or registering for Services.
• Use the information provided by our officers for your own lawful purposes only.
• Not misrepresent our Services or the information received to third parties in a way that could cause harm.
• Treat our staff with courtesy during consultations, calls, and written communications.
• Not attempt to obtain advice that falls outside our stated scope (legal, medical, financial) by reframing or restating questions.

We reserve the right to decline or discontinue service to any individual or organisation that acts in breach of these responsibilities.

6. Intellectual Property

All written materials produced by Rattan Bridge as part of Service delivery — including planners, checklists, and playbooks — are provided for the client's own use. These materials may not be reproduced for commercial purposes, resold, or distributed publicly without our written consent.

All content on our Website, including text, design, and structure, is the property of Rattan Bridge and may not be copied or reproduced without permission.

7. Payment Terms

All prices are in Malaysian Ringgit (RM). Current service fees are published on our Website and are subject to change with 30 days' notice to existing clients.

• Walk-In Information Desk Membership: RM 470 per calendar month, payable in advance.
• Elder Care Logistics Coordination: RM 2,050 per calendar month, payable in advance.
• Community Kitchen Setup Advisory: RM 4,400 for the six-week engagement, payable in two instalments: 50% at engagement start and 50% at the end of week three.

Payment may be made by bank transfer or such other methods as confirmed at time of service commencement. Receipts are issued by email.

Refund policy: Monthly memberships and coordination packages cancelled before the 5th of the month will receive a refund for that month's fee. No refunds are issued for partial months after the 5th. For the Kitchen Advisory engagement, the first instalment is non-refundable once site walkthrough and intake have been completed. The second instalment is non-refundable after week four of the engagement.

8. Service Delivery Terms

We will make reasonable efforts to deliver services as described, but we do not commit to specific outcomes or results. The information and coordination support we provide is based on publicly available sources and our officers' professional experience. We are not liable for changes to government processes, portal systems, or counter locations that occur after the date of a consultation.

Rattan Bridge does not act as an agent or representative for clients before government bodies, legal proceedings, or third-party organisations. Our scope is information, coordination, and advisory — not advocacy or representation.

9. Disclaimers

Our Services are provided on an "as available" basis. We do not warrant that information provided during consultations is exhaustive, complete, or applicable to every individual circumstance. Nothing communicated by Rattan Bridge constitutes legal, medical, financial, or professional regulated advice.

We are not responsible for decisions made by clients based on information received through our Services. Clients are advised to verify important information independently and, where necessary, to consult a licensed professional.

10. Limitation of Liability

To the extent permitted by Malaysian law, Rattan Bridge's total liability to any client arising from or in connection with the Services shall not exceed the total fees paid by that client in the three months preceding the claim.

We are not liable for any indirect, consequential, or incidental loss or damage, including but not limited to loss of time, loss of opportunity, or loss arising from reliance on information provided during consultations.

We are not liable for events beyond our reasonable control, including government office closures, portal outages, natural events, or disruptions to telecommunications infrastructure.

11. Indemnification

You agree to indemnify and hold harmless Rattan Bridge, its officers, and staff from any claim, damage, or expense arising from your misuse of our Services, your breach of these Terms, or any unlawful action you take based on information received from us.

12. Termination

Either party may terminate a monthly service engagement by providing written notice before the next billing period commences. For the Kitchen Advisory engagement, termination after week three forfeits the second instalment.

We reserve the right to terminate service without notice in cases of client misconduct, breach of these Terms, or where continued service delivery is no longer possible.

Sections 6, 9, 10, 11, and 13 survive termination of any service agreement.

13. Dispute Resolution

In the event of a dispute, we encourage you to contact us first at [email protected] so that we may attempt to resolve the matter informally.

These Terms and Conditions are governed by the laws of Malaysia. Any dispute that cannot be resolved informally shall be submitted to the exclusive jurisdiction of the courts of Malaysia, with the courts of Selangor as the primary venue.

14. General Provisions

• Entire Agreement: These Terms, together with any service-specific agreement, constitute the entire agreement between the parties regarding the Services.
• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force.
• Waiver: Failure to enforce any provision of these Terms on one occasion does not constitute a waiver of that provision in future.
• Assignment: You may not assign your rights or obligations under these Terms without our written consent.
• Notices: Formal notices to Rattan Bridge should be sent by email to [email protected] or by post to our registered address.

15. Changes to These Terms

We may update these Terms from time to time. The current version will always be available at rattannbridg.top/terms-conditions.html. Continued use of our Services after updated Terms are posted constitutes acceptance of the revised Terms. We will notify existing clients of material changes by email where practicable.

16. Contact

Rattan Bridge
Level 3, DIALOG TOWER, No. 15, Jalan PJU 7/5,
Mutiara Damansara, 47810 Petaling Jaya,
Selangor Darul Ehsan, Malaysia

Email: [email protected]

Phone: +60 3-7720 1900